Choose the right channel below for the fastest response. We're a small team — please be specific about your issue so we can help faster.請選擇下方適合的聯絡管道，這樣能讓我們更快回覆。我們是小型團隊——請詳細描述問題以加速處理。
CSV upload issues, validation results questions, export errors, app bugs, or feature not working as expected.CSV 上傳問題、驗證結果疑問、匯出錯誤、應用程式 Bug、功能未如預期運作。
✉ [email protected]Subject: "Technical Support – [brief description]"主旨：「技術支援 – [簡短描述]」
Response: within 2 business days (Pro+ within 1 day)回覆：2 個工作天內（Pro+ 方案 1 個工作天內）
Payment failures, invoice requests, plan upgrades/downgrades, refund requests, or billing discrepancies.付款失敗、索取發票、升降方案、退款申請或帳單差異。
✉ [email protected]Subject: "Billing Request – [brief description]"主旨：「帳單請求 – [簡短描述]」
Response: within 2 business days回覆：2 個工作天內
Data access requests, account deletion, data export, privacy complaints, PDPA inquiries, or DMCA notices.資料查詢請求、帳號刪除、資料匯出、隱私申訴、個資法相關問題或著作權通知。
✉ [email protected]Subject: "Privacy Request – [your name]"主旨：「隱私請求 – [您的姓名]」
Response: within 15 business days (legally required)回覆：15 個工作天內（法規要求）
New platform support requests, validation rule suggestions, export format additions, or general feedback about the product.新平台支援請求、驗證規則建議、新增匯出格式，或關於產品的一般回饋。
✉ [email protected]Subject: "Feature Request – [brief description]"主旨：「功能建議 – [簡短描述]」
Response: we read all feedback; replies vary回覆：我們閱讀所有回饋；回覆時間不定
Email support within 2 business daysEmail 支援，2 個工作天內回覆
Priority email support within 1 business day優先 Email 支援，1 個工作天內回覆
SLA-backed support within 4 business hoursSLA 保障支援，4 個工作小時內回覆
Business hours: Monday–Friday, 09:00–18:00 Taiwan Standard Time (UTC+8). We are closed on Taiwan national holidays.工作時間：週一至週五，台灣標準時間（UTC+8）09:00–18:00。台灣國定假日休息。
Please include: (1) the error message shown, (2) the number of rows in your file, (3) which checker type you selected, (4) which platform template if any. You can also attach a sanitized version of your CSV (remove any sensitive PII first).請提供：(1) 顯示的錯誤訊息截圖，(2) 您的檔案列數，(3) 選擇的檢查類型，(4) 選擇的平台模板（如有）。您也可以附上去除個人資料後的 CSV 範例。
Email [email protected] with subject "Refund Request". Include your account email and the reason. Refunds are available within 7 days of the initial subscription payment. See our Refund Policy for details.以「退款申請」為主旨 Email 至 [email protected]，請附上您的帳號 Email 及退款原因。退款僅適用於首次訂閱付款後 7 天內。詳情請參閱退款政策。
Go to App → Settings → Delete Account. Or email [email protected] with subject "Account Deletion Request" and your account email. We'll confirm deletion within 2 business days. See our Data Retention Policy for what happens to your data after deletion.前往應用程式 → 設定 → 刪除帳號。或以「帳號刪除請求」為主旨，附上您的帳號 Email 發送至 [email protected]。我們將在 2 個工作天內確認刪除。帳號刪除後資料處理方式請參閱資料保留政策。
Platform specs change frequently without notice. If you believe a validation rule is incorrect or outdated, please email us with: (1) the platform name, (2) the rule you believe is wrong, (3) a link to the official platform documentation if available. We'll review and update promptly.平台規格常常在沒有通知的情況下變更。如果您認為驗證規則有誤或已過時，請發送 Email 說明：(1) 平台名稱，(2) 您認為錯誤的規則，(3) 如有可提供官方平台文件連結。我們將盡快審查並更新。
We're a small team and we read every email. We'll figure out where to route your request.我們是小型團隊，每封 Email 都親自閱讀，我們會協助您找到正確的處理方式。
✉ [email protected]